FAQ

Who can use SuperLilo?

EVERYONE! It’s FREE for all!

Why are the photos free?

SuperLilo can print and deliver photos to you or your loved ones absolutely free! This is possible thanks to our participating merchants who support the cost of printing, and will use the flipside of each photo or envelope inserts to advertise relevant promotions and great offers for you!

How many photos can we print for free?

When you download the app, you will receive 8 tickets to redeem for 8 free photos. Subsequently, you will receive 1 free ticket every 48 hours. So, you can actually continue to receive free photos for life!

Can’t wait for the free tickets?

No problem! Just play to win more free tickets or great promotions.

How long will my order take to arrive?

We will strive to process and deliver every order within 14 working days. Due to the unpredictable nature of the postal service, it could be faster or there could be a slight delay. We thank you for your kind patience and understanding.

What if I don’t receive my prints?

You or your giftee will receive updates about the status of your order. Please drop us an e-mail at enquiry@superlilo.com for any enquiries.

What if I want to order photos without advertisements?

We will be introducing new features in the app that will enable you to print more photos and create photo albums. These photos/photo albums can be ad-supported or can be paid for, if you wish to have them without advertisements.

I seem to have trouble selecting my photos from Instagram. Something wrong with the app?

To select photos from your Instagram, you will need to go to Instagram settings and switch off the Private Account.

What will you do with my photos?

The photos you send to us are solely for processing purposes. Soon after your order is processed, we will destroy the soft copy to minimize exposure of your privacy. We will only keep it for so long as reasonably necessary in ensuring your order reaches you or your loved ones.

What will you do with my personal data?

Your privacy is of utmost importance to us. It is our policy never to disclose your information to any third party vendor and will take all reasonable measures to ensure your personal data is protected. SuperLilo has created a proprietary programme that is able to match and recommend great promotions that is relevant to you.